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HyVee helping Purple Heart veteran after grocery delivery issue – Brospar Daily News

An Iowa veteran and Purple Heart recipient has trouble getting groceries after a Hy-Vee replacement left him outside the delivery zone. He lost the use of his legs in a rocket attack in Afghanistan, and the convenience was critical to his quality of life. Sarah Fili contacted Hy-Vee to get the combat vet some help. September 22, 2012. Almost 10 years. In fact, it’s coming this week,” said Purple Heart veteran Seth Kotuk. Seth Kotuk’s spine was severed in a rocket explosion. It took him nearly 10 years to Adjusting to life in a wheelchair. Sometimes,” he said. The Purple Heart veteran lives near Underwood, Iowa, about 10 miles from Council Bluffs. Over the years, he has ordered groceries online from the Council Bluffs store through the Hy-Vee aisle and delivered them to his door. “It could take me an hour to get in the car, go to the store, and then if there’s something on a high shelf, I just have to wait until someone comes. The convenience of ordering online is really helpful,” Kotouc said. Recently, Hy-Vee has changed a bit, “Last time I went to order and they called and said, oh well, we don’t do that anymore. They ended up using a door breaker to get it done. But they said that was One last time,” Kotouc said. Kotouc believed that Hy-Vee was using his zip code through DoorDash, which appeared outside the delivery area, rather than his physical address. He said he was within their largest delivery area. “They told me it was 12 miles and I was 7.5 miles. So I’m not really sure how the math works, except maybe they use the zip code location in Underwood, Iowa,” Kotouc said. 7 Can Help contacted Hy-Vee. It said an aisle online manager had heard about Kotouc and had been paying DoorDash out of pocket to deliver. But when that employee moved to another store, the person who replaced them was unaware of the situation. Hy-vee said it still did not deliver to the Underwood zip code via DoorDash, but would provide accommodation to Kotouc in recognition of his service to the country. Hy-vee also promises to “better tune our delivery areas with our store’s GPS/miles rather than zip codes so we have a more consistent” Kotouc said he’s happy this is working in his favor and hopes the map data can be updated to better reflect the area.

An Iowa veteran and Purple Heart recipient struggled to get groceries after a Hy-Vee replacement put him outside the delivery zone.

He lost the function of his legs in a rocket attack in Afghanistan, and the convenience was critical to his quality of life.

Sarah Fili contacted Hy-Vee for help from the combat vet.

“I was wounded fighting in Afghanistan. Sept. 22, 2012. Almost 10 years. Actually, it’s coming this week,” Purple Heart veteran Seth Kotuk said.

Seth Kotouc’s spine was severed in the rocket explosion.

It took him almost 10 years to adjust to life in a wheelchair​​.

“Sometimes it’s challenging to show up in public and just do something,” he said.

The Purple Heart veteran lives near Underwood, Iowa, about 10 miles from Council Bluffs.

Over the years, he has ordered his groceries online from the Council Bluffs store through the Hy-Vee aisle and delivered them to his door.

“It might take me an hour to get in the car, go to the store, and then if there’s something on a high shelf, I just have to wait until someone comes. The convenience of ordering online is really helpful,” Kotouc said.

Recently, Hy-Vee has undergone some changes

“Last time I went to place an order and they called and said, oh well, we don’t do that anymore. They ended up using a door break to get it done. But they said that was the last time,” Kotuk said.

Kotouc believed that Hy-Vee was using his zip code through DoorDash, which appeared outside the delivery area, rather than his physical address.

He said he was within their maximum delivery.

“They told me it was 12 miles and I was 7.5 miles. So I’m not really sure how the math works, except maybe they used the zip code location in Underwood, Iowa,” Kotouc said.

7 Can Help contacted Hy-Vee.

It said an aisle online manager had heard about the Kotouc situation and had been paying for DoorDash deliveries out of his own pocket.

But when that employee was transferred to another store, the person who replaced them had no idea.

Hy-vee said it still wouldn’t serve the Underwood postcode through DoorDash, but would offer accommodation to Kotouc in recognition of his service to the country.

Hy-vee also promises to “better align our delivery areas with our store’s GPS/mileage instead of zip codes, so that we have a more consistent delivery radius around each store location.”

Kotouc said he was happy it worked in his favor and hoped that the map data could be updated to better reflect the area.

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